Returns & Refunds Policy
We offer a 30-day return policy from the date you receive your order. To qualify for a return, items must be unused, unopened, and in their original packaging.
To request a return, contact us at sales@thcvapeukstore.co.uk. Once approved, we’ll provide instructions for returning your item. Returns sent without prior approval cannot be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.
Exchanges
If you’d like a different product, return your original item first. Once your return is approved, you can place a new order for the replacement.
Refunds
After we receive and inspect your return, we’ll notify you of the refund status. Approved refunds are issued to your original payment method within 10 business days. If you haven’t received your refund after 15 business days from approval, please contact us at sales@thcvapeukstore.co.uk.